Motion Computing J3500 T008 User's Guide download pdf (Page 76)

70 Appendix A Troubleshooting and Support

The eraser does not work

• The eraser may not be enabled. You can use the Pen and Input Devices window to

enable the eraser. Open Help and Support and search for “Pen and Input Devices “. The

eraser works on ink only, not text.

The buttons on the Tablet PC do not do what I expect them to do

• The button functions may have been customized. You can use the Tablet and Pen

Settings window to change the buttons to the desired functions. See “Configuring front

panel buttons” on page 29.

Ports and connectors

The system does not recognize the Express card I inserted

• The card might be inserted improperly. Eject the card and re-insert it. Ensure the label

side is up. See “Express card slot (optional)” on page 17.

• The device may not have been tested for Windows compatibility. For a list of tested

products, go to the Windows Marketplace Tested Products page at

winqual.microsoft.com/hcl.

The system does not recognize a USB device

• Windows may take a short time to recognize a USB device. Wait a few moments to see if

Windows recognizes the device.

• The device may not be connected properly. Check the connection and ensure it is

inserted properly into a USB port. You can also try a different port.

• The correct driver might not be included with Windows. Check the manufacturer’s Web

site for a current driver, or use the installation CD that came with the device.

The Tablet PC is in the FlexDock, but the system does not recognize any accessory

devices, such as the external disk drive or monitor

• The Tablet PC may not be fully seated in the dock. Remove the Tablet PC from the dock

and then replace it.

Network

The wireless adapter keeps connecting even when I do not want it to

• The wireless adapter is enabled. You can use Motion Dashboard to disable the wireless

adapter. See “Enabling or disabling Wi-Fi” on page 53.

I cannot connect to a network using the Ethernet adapter

• The Ethernet cable may not be connected properly. Remove and reconnect the Ethernet

cable or replace the cable.

Audio

No sound is coming from the built-in speakers

• Ensure that nothing is connected to the audio out port. Connecting headphones or

external speakers disables the built-in speakers. Disconnect the headset or external

speakers if not in use.

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Motion Computing J3500 T008 User's Guide Page 76