Motion Computing C5v User's Guide download pdf (Page 74)

68 Chapter 4 Troubleshooting and FAQs Troubleshooting

Network problems

The wireless adapter keeps connecting even when I do not want it to

• Disable the desired wireless adapter from the Motion Dashboard. Open Motion

Dashboard, tap Wireless and clear the check box next to the wireless adapter that you

want to disable.

I cannot connect to a wired Ethernet network

• To connect to an Ethernet network, your C5v/F5v must be connected to a docking

station. The Ethernet port for the C5v/F5v is located on the dock.

• The connection may be loose. Remove the Ethernet cable and reconnect it.

• The Ethernet network may be experiencing problems. Ask your neighbors if they have

network access.

• Replace the Ethernet cable.

Wi-Fi problems

I cannot connect to a wireless Wi-Fi network

• Your C5v/F5v may not have located a Wi-Fi network. From the Start menu, tap Control

Panel then Network and Internet. View your active networks. If no network is

connected, tap Connect to a network and select a network from the list.

• Wi-Fi must be enabled from the Motion Dashboard. Open Motion Dashboard, tap

Wireless and tap the check box next to Enable 802.11 Internal Wireless.

• You may not have access to the network. Obtain a user name and password from an

administrator for the network.

• Your tablet’s security settings may prevent a connection, for example, broadcasting a

network name may be enabled or encryption is turned on. Check with your system

administrator.

Bluetooth problems

I cannot connect to a Bluetooth network

• Bluetooth must be enabled from the Motion Dashboard. Open Motion Dashboard, tap

Wireless and tap the check box next to Enable Bluetooth Internal Wireless.

• Your Bluetooth device must be paired. From the notification area, tap the Bluetooth icon

and select Add a Device. Make sure the Bluetooth device is discoverable according its

manufacturer’s instructions. Select the desired Bluetooth device from the list of available

devices. Follow the on-screen instructions to complete the procedure.

• Your Bluetooth device is out-of-range. The Bluetooth devices are designed for short-

range communication and can connect at distances up to 33 feet (10 meters).

No other Bluetooth device can detect the C5v/F5v tablet

• From the notification area, tap the Bluetooth icon and select Open settings. On the

Options tab, select Allow Bluetooth devices to find this computer.

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Motion Computing C5v User's Guide Page 74