Motion Computing C5v User's Guide Page 71
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- Table of contents
- TROUBLESHOOTING
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Chapter 4 Troubleshooting and FAQs Troubleshooting 65
Battery problems
The battery does not last very long (less than three hours)
• Hot or cold conditions can adversely affect the battery charge. Use AC power if you are
operating the tablet in these conditions.
• Accessory devices such as a DVD player and applications that make heavy use of the
hard drive can drain the battery more quickly. Remove the accessory devices or use AC
power if possible.
• Condition the battery once a month by using the tablet on battery power and allowing
the battery charge to drop below 20 percent before connecting the battery to AC power.
• The battery may be weakening. Use a different battery if possible.
• For other battery optimizing tips, see “Battery and power management tips” on page 44.
Display problems
When I connect to an external monitor, the cursor appears on the external monitor
and not on my tablet
• This is a known Windows 7 issue. If you have connected multiple touch-enabled displays,
Windows may not assign touch to the correct display. To fix this issue, run Setup to
assign touch to the appropriate display. Make sure a keyboard is attached to your tablet
and then open Motion Dashboard. Tap Pen & Tablet, then tap Tablet PC Settings. Tap
the Display tab, then tap Setup next to “Configure your pen and touch displays.” Tap
Touch Input, then press the Enter key until you see the instructions appear on the
display that you want to use for touch input. Follow the on-screen instructions for
setting up touch on this display.
When I disconnect an external monitor, the desktop area is larger than the tablet PC
display
• The tablet may have expanded the desktop beyond the display area of the tablet PC
display when it was connected to the external monitor. Use Motion Dashboard to reset
the tablet PC to the display setting for stand-alone tablets. Open Motion Dashboard, tap
Display. Then, from the Display Scheme drop-down list, select Tablet Only.
• The display resolution might not match the native resolution of the LCD display. You can
use other display resolutions, but you will get the best display quality when the display
resolution matches the native resolution of the LCD display. Use Windows Display
Properties to set the display resolution to 1024 × 768 pixels. For more information, open
Windows Help and Support and search for “change resolution”.
The display goes black while the Tablet PC is still turned on
• The tablet PC might have turned off the display to save power. To restore the display, tap
the screen with the pen (or touch the screen if your tablet has a touchscreen display).
• The tablet might have gone into Sleep mode. Press and hold the power button for
about one second.
• The tablet might have gone into low-battery Hibernation mode. In Hibernation mode,
the power status light is off. Plug the tablet in to AC power, then press and hold the
power button for about one second.
- C5v/F5v Tablet PC 1
- User’s Guide 1
- Contents 3
- Getting Started 7
- Optional features 8
- Overview of the C5v/F5v 9
- Right side 11
- Step 1: Power up the tablet 13
- • Set up Wi-Fi 14
- • Set up Bluetooth 14
- Set up Wi-Fi 15
- Set up Bluetooth 16
- Sleep mode 17
- Lock and unlock the tablet PC 17
- Optional setup tasks 18
- For more information 19
- Using your C5v/F5v 21
- Using the Motion Dashboard 22
- Using touch 25
- Calibrate touch 26
- Configuring touch input mode 27
- Adjusting touch settings 27
- Adjusting pen settings 28
- Adjusting tablet PC settings 28
- • Select Docking 31
- tools 32
- special keys 32
- Using front panel buttons 33
- Setting display options 35
- Display settings 36
- Mirror display 36
- Extended with monitor primary 37
- Extended with tablet primary 37
- Monitor only 37
- Tablet only 38
- Connect an external monitor 38
- Using speech recognition 39
- Set up the microphones 40
- Taking the speech tutorial 40
- Using the cameras (optional) 41
- Supported barcode types 42
- Barcode scanner tips 43
- • ISO/IEC 14443A/B 44
- • ISO/IEC 15693 44
- • ISO/IEC 18000-3 44
- Using the battery 45
- Motion Dashboard 47
- Hot swapping the battery 49
- Long-term battery storage 49
- Disposing of used batteries 49
- Changing the power plan 50
- Using the fingerprint reader 51
- Replace your passwords 54
- Using the SIM card slot 57
- Using Windows Action Center 58
- Setting up user accounts 58
- Locating your serial number 59
- Backing up your system 59
- Restoring your system 59
- Creating a system image 60
- Finding other software 62
- Caring for your C5v/ 63
- Caring for the display 64
- Cleaning solutions 64
- Caring for the pen 64
- Replacing pen tips 65
- Disinfecting procedures 65
- Caring for the tablet battery 67
- Troubleshooting and 69
- Dashboard button 70
- Windows Security button 70
- Battery problems 71
- Display problems 71
- Touch or pen problems 72
- Ports and connectors problems 73
- Network problems 74
- Bluetooth wireless tips 75
- Audio problems 77
- System problems 77
- Frequently asked questions 78
- Numerics 81
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