Motion Computing C5m User's Guide download pdf (Page 64)

Chapter 4 Troubleshooting and FAQs Troubleshooting 64

and Sound category. Under Display, change the resolution until the display appears

normally.

• The display driver may have been removed or become corrupted. Use Windows Device

Manager to reinstall the driver. For more information, open Windows Help and Support

and search for “update driver.”

To update the display device driver:

1. Make sure that the tablet is connected to a network.

2. In Control Panel, tap the System and Security category.

3. Select System.

4. Under System, select Device Manager.

5. Expand Display adapters.

6. Select the adapter and select Action > Update Driver Software.

7. Follow the on-screen instructions.

Touch or pen issues

The Tablet PC doesn’t respond to the pen I’m using

• Use only the C5/F5-Series pen with the tablet. The Tablet PC doesn’t respond to other

digitizer pens, even Motion Computing pens for other models.

When I add an external display, touch input doesn’t appear on the desired display

• Run touch setup on the desired display. Make sure a keyboard is attached to your tablet

and then open Motion Dashboard. Tap Pen & Tablet, then tap Tablet PC Settings. Tap

the Display tab, then tap Setup next to “Configure your pen and touch displays.” Tap

Touch Input then press the Enter key until you see the instructions appear on the

display that you want to use for touch input. Follow the on-screen instructions for

setting up touch on this display.

When I write, I inadvertently click the function button on the pen

• Try adjusting how you hold the pen. Avoid resting your finger on the function button.

You can also disable the function button. open Motion Dashboard then tap Pen &

Tablet. Tap Pen & Input Devices and tap the Pen Options tab. Clear the check mark

next to the box, “Use the pen button as a right-click equivalent.”

The pen function button doesn’t work

• You may not be pressing the button early enough. Try pressing and holding the pen

function button before you touch the pen to the display surface.

• The pen function button may be disabled. To enable it, open Motion Dashboard then tap

Pen & Tablet. Tap Pen & Input Devices and tap the Pen Options tab. Tap the checkbox

next to “Use the pen button as a right-click equivalent.”

The eraser doesn’t work

• The eraser may not be enabled. You can use Tablet and Pen Settings window to enable

the eraser. See Adjusting pen settings on page 25. The eraser works on digital ink only,

not text.

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Motion Computing C5m User's Guide Page 64