Motion Computing HC334227332 User Manual download pdf (Page 73)

Troubleshooting and

Support

Motion Computing Tablet PCs are thoroughly tested for performance and quality, but

occasionally problems still occur. If you do not find the information you are looking for in

this section, go to the Motion Computing support page at www.motioncomputing.com/

support.

Troubleshooting

Use the information in this section to identify and resolve common issues. If an issue has

more than one potential cause, the most common cause is listed first.

Power

The computer does not turn on

• The power button might not be fully pressed. Press and hold the power button for at

least a half-second, but no more than three seconds.

• The tablet might not be plugged in or battery might be depleted. Plug the tablet in to

AC power.

The computer does not shut down

• An application might have stopped responding. Use Task Manager to manually stop the

application. (Press the Windows Security button and tap Start Task Manager.) For more

information, open Windows Help and Support and search for “task manager”. You can

also press and hold the power button for five seconds to force the tablet to shut down.

The computer will not enter Hibernation mode.

• Hibernation might not be enabled. Use Motion Dashboard to enable Hibernation. See

“Using Hibernate” on page 38.

The computer does not return from Hibernation while on battery power

• The battery might be depleted. Plug the computer in to AC power.

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Motion Computing HC334227332 User Manual Page 73